FAQ
Need answers? You’ve come to the right place!
Below are answers for our most frequently asked questions. If your question isn’t answered here, please contact us.- All
- Compatibility
- Complete Bikes
- Features
- Finish
- Geometry
- Maintenance
- Payment
- Pinner
- Shipping
- Sizing
- Sponsorship
- Suspension
- Warranty
Can I change any of the components on a complete bike?
Can I fit a front mech to the Pinner?
Can I split up the payments for my frame/bike?
Can I visit the BTR workshop?
Can you tweak the geometry of the frame for me?
Do BTR frames have adjustable geometry?
Do I need a Chain Device Mount?
Do steel frames need any special maintenance?
Do you do any FEA testing?
Do you offer international shipping?
How can I get BTR sponsorship?
How can I pay?
How long will it take for my frame to arrive?
How much assembly is needed on a complete bike?
What about CE testing?
What can I do if the forks I want to use are longer travel than BTR specifications?
What colour can I have my frame?
What does linear progressive suspension do?
What happened to the X gussets?
What if I break a BTR, will I get a new one?
What is the base setting for the Cane Creek DBair on a pre-2017 Pinner?
What kind of riding is the Pinner for?
What size clothing should I buy?
What size frame should I buy?
What type of headset fits a BTR?
What’s “Custom Head Badge Text”?
What’s an Integrated Seat Clamp?
What’s so good about the Bottle Cage Mounts?
What’s that brace at the head tube for?
Whats the recommended sag on a pre-2017 Pinner?
What’s the deal with 44mm headtubes?
Where can I see BTR products in the flesh?
Which geometry customisations are available on a full suspension BTR?
Who rides BTR prototypes?
Why do BTR hardtails take such short travel forks?
Can’t find your question or need to speak to someone? We’re always keen to answer your questions and hear your feedback, just drop us an email at [email protected] and we’ll get back to you as soon as we can!